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How to improve your app with reviewed production usage

E
Written by Errin Veney

Before you begin

  • Keep the same test inputs, expected outputs, and constraints when comparing models.

  • Treat the model as one replaceable component inside the application.

Keep the workflow portable

Every time your project produces a result, three outcomes are possible

Accepted

  • The result was useful as written.

Corrected

  • A person changed the result.

Escalated

  • The app did not have enough information or confidence.

Those outcomes are valuable.

A few dozen reviewed examples can reveal

  • Repeated failure patterns

  • Missing context

  • Rules that need clarification

  • Edge cases

  • Whether another model performs better

  • Whether a task-specific model is worth developing

The important word is reviewed. Raw usage is not automatically good training data.

Capture

  • Input

  • Original output

  • Final approved output

  • Reason for correction

  • Relevant policy or source

  • Reviewer

  • Version of the prompt and model

This creates an improvement loop grounded in the way the business actually works.

Common mistakes

  • Treating raw usage as clean training data.

  • Saving corrections without the reason or approved final output.

  • Training a custom model before the task and evaluation are stable.

Frequently asked questions

Is one model best for every task?

No. Extraction, classification, conversation, code, voice, and specialized business tasks can favor different models.

When should we consider a custom model?

After the task, data contract, review process, and evaluation are stable enough to produce high-quality reviewed examples.

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