Before you begin
Start with one workflow, one source of information, and a named reviewer.
Use sanitized sample data while you are testing the structure and review loop.
Build the workflow
Start with a support workflow that knows its boundaries.
The user asks a question.
The app
1. Searches only approved help content
2. Returns a concise answer
3. Shows the source used
4. States when the answer is uncertain
5. Routes unanswered questions to a person
6. Captures the final human answer for future improvement
Starter prompt
“Build a support answer app for [customer or employee]. Answer only from [approved source]. Show the supporting article. If the source does not contain the answer, say what is missing and create a review item for [role]. Never invent a policy or product behavior.”
A useful first version can cover one product area or one set of internal procedures. It does not need to answer every question on day one.
Common mistakes
Allowing the app to answer from the open internet or unapproved content.
Hiding the source used for the answer.
Forcing an answer when the approved knowledge does not contain one.
Frequently asked questions
Can I use this template for a different industry?
Yes. Replace the role, input, rule set, output, reviewer, and prohibited actions. Keep the first workflow bounded and inspectable.
When should I use production data?
After the structure works with safe examples and the required permissions, security, retention, and review controls are in place.